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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
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IMPORTANT INFORMATION: Your country/region is Vietnam and payment will be charged in Vietnamese Dong (VND). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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Please ensure you input the family name as it appears in your ticket
If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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> Baggage Fee
> Optional & Special Service Charges
> Taxes, Fee, Charges & Surcharges
From February 25, 2025, Lotusmiles members can easily select their preferred seats on flights operated by Vietnam Airlines Group (Vietnam Airlines, Vasco, Pacific Airlines) from the time of booking until 6 hours prior to departure.
To maximize your benefits, we encourage you to take advantage of the exclusive privilege of free seat selection or up to 50% discount (depending on your membership tier), as follows:
You can select a seat when purchasing tickes through the following channels:
Additionally, for fare classes that do not include seat selection privileges, you can purchase preferred seats starting from VND 40,000 per seat on domestic flights and from USD 5 per seat (approximately VND 119,000) on international flights.
Note: 24 hours before departure, the system will release all remaining seats for online check-in. We suggest that members select their seats at the time of ticket purchase to have more seating options available.
Refer to the Class of service here
Refer to the Fees and Seat Selection Guide here
Refer to the Privileges deicated for Lotusmiles members here